Customer Guide

A customer journey can begin without an internal tenant login.

Typical journey

1. Discover a tenant or open a tenant storefront/QR.
2. Select service/resource/item.
3. Check availability where relevant.
4. Create a hold/transaction.
5. Confirm booking/order.
6. Complete checkout according to tenant configuration.
7. Receive tenant-branded communication.
8. Return through customer portal/session where available.

The customer mobile application follows the same tenant-scoped direction.